Common Issues & How Fairplay Contact Support Resolves Them
Login Problems & Account Recovery
Phone support verifies identity through registered email and security questions. Agents send password reset links to verified emails or update phone numbers after document verification. Account recovery typically completes within 10 minutes. Contact after attempting self-service password reset twice without success.
Deposit Issues & Payment Failures
Provide the UTR number (Unique Transaction Reference) or transaction ID from your bank statement. Fairplay contact support verifies with payment processors and manually credits amounts if deducted. This process takes 15 minutes to 4 hours depending on bank response times. Wait 30 minutes for automatic crediting before contacting support.
Withdrawal Delays & Verification Holds
Email support reviews verification documents, requests re-submission with specific guidelines, or escalates to payment team for manual processing. Large withdrawals (above ₹1,00,000) require additional security review. Contact if pending status exceeds 48 hours for standard withdrawals.
OTP Verification Problems
WhatsApp support provides alternative verification methods or temporarily disables OTP requirements after identity confirmation. Agents can resend OTPs through backup channels. Contact after checking spam folders and waiting 5 minutes for delivery delays.
Registration & Account Setup Errors
Live chat guides users through registration steps, clears incomplete entries, or helps recover existing accounts linked to email addresses. Contact immediately if registration fails after two attempts with different browsers.